The backend of this WordPress plugin is designed for seamless control, allowing the admin to efficiently manage every aspect of the chatbox. You can edit and customize various fields such as username, email, and phone, ensuring a smooth interface for visitors. The flexibility extends to modifying the position, color, width, and height of the box, along with its background, icon, scrollbar, and bubble. A structured panel keeps track of logs, including the date, time, city, and country of every conversation, making it easier to record and access in the future.

This feature also enables operators to solve customer queries, offering real-time support with a well-organized chat system. If necessary, chats can be transferred to another team member for better assistance. To further enhance efficiency, predefined canned messages provide quick responses to common questions. The WPML-compatible setup ensures that multilingual support is available, while sound notifications and an Ajax-based system allow real-time interaction. With automatic detection of the page a reader is on, operators can initiate conversations when needed. This fully responsive system also supports import and export of data, with updates ensuring smooth operation across all major browsers, including Chrome, Firefox, Safari, Opera, Edge, and even older versions like IE9, IE10, and IE11.